Canadian Host Responsibilities

  • Promptly reply to accommodation requests from Servas travellers.
  • Do not decline any Servas traveller because of race, nationality, language, age, or sexual orientation.
  • Read the Servas traveller’s Letter of Introduction (LOI) as soon as it is offered (e.g., online, by email).
  • If the Servas traveller does not provide the LOI, request it before agreeing to host.
  • The LOI must be a current and approved Servas document with a valid Servas stamp on paper documents or an LOI expiry date in the Servas Online document.
  • You are not required to accommodate guests who arrive without notice.
  • Provide a comfortable place to sleep for two nights and whatever meals are convenient; elaborate meals or luxurious accommodations are not required. If your accommodations are very basic, make sure your guests understand this situation before they arrive.
  • If unable to provide accommodation after you agreed to, try to arrange for an alternate host or contact the local coordinator. Inform the Servas traveller of alternate arrangements.
  • You may assist with (but are not required to) transport Servas travellers to their accommodation.
  • Day hosts do not host Servas travellers overnight.
  • You may invite the Servas traveller to stay longer than two nights, but travellers are not to make this request.
  • Two night stays are encouraged, although travellers may request a one-night stay. As host, it is your choice to accept or decline a one-night stay.
  • Spend as much time as feasible with the Servas traveller but be considerate of the traveller who may need time for rest or refreshment. This shared cultural dialogue opportunity is the true value of Servas.
  • Maintain a visitors’ book of Servas travellers noting names and addresses of travellers, dates of their visit, and comments.
  • All host and traveller contact information is confidential and to be used for Servas business only.

Remember

  • The goal of Servas hospitality is to create shared cultural learning experiences.
    • Be prepared to hear about the traveller’s country and background while offering details about local culture, family, and community life.
  • Servas is a volunteer organization. Travellers pay a fee to travel with Servas, and are also expected to pay their own expenses.
  • If a Servas traveller upsets you, expresses views that you believe are contrary to Servas ideals, or seems to abuse the Servas opportunity, please discuss the circumstance with the traveller, remembering that sometimes there are cultural or language misunderstandings. Be patient. If the issue cannot be resolved, contact the local coordinator.